Terms and Conditions

1. About Us

2. Use of Website

2.1 Prohibition

2.2 Linking to this Website

2.3 Links to other Websites

2.4 Intellectual Property, Software and Content

2.5 Link to Privacy Policy

3. Terms of Sale

3.1 Our Contract

3.2 Pricing and Availability

3.3 Payment

3.4 Delivery

3.5 Cancellation and returns

3.6 Refunds

4. Complaints

 

1. About Us

This website www.perrotts-teas.co.uk is owned and operated by

Perrott’s

Unit 29 Weybourne Road Industrial Estate

Weybourne Road

Sheringham

Norfolk

NR26 8AF

E-mail: sales@perrotts-teas.co.uk

If you need to get in touch please use the details above.

 

2. Use of Website

Access to and use of this website and the products available through this website are subject to our terms, conditions and notices listed below.  You should check this page regularly to take notice of any changes we may have made. Please read the following information in full.

 

2.1 Prohibition

You must not misuse our website. You will not transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; send any unsolicited advertising or promotional material, commonly referred to as “spam”. Breaching this provision would constitute a criminal offense and Perrott’s will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

 

2.2 Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

 

2.3 Links to other Websites

This website contains links to other websites, which are not operated by Perrott’s.  We do not have control over the Linked Sites and do not accept responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

2.4 Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Perrott’s or its licensors and are protected by copyright laws. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

 

2.5 Link to Privacy Policy

To view our privacy policy, which sets out how we will use your information, select the following link Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

3. Terms of Sale (UK sales only)

 

3.1 Our Contract

In order to contract with www.perrotts-teas.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you must ensure that the details provided by you are true, accurate and complete. You also confirm that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.

 

3.2 Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All orders are subject to availability and confirmation of the order price. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

 

3.3 Payment

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. The address at which the card is registered must be the same as your billing address. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

 

3.4 Delivery

Please note we currently only deliver within the UK.

Your order will be despatched within 3 working days post receipt of full payment. Our working days are Mon – Fri and do not include national bank holidays. All deliveries are made by Royal Mail .

On occasions despatch times may vary according to product availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

 

3.5 Cancellations and returns

You have the right to cancel or return your order up to 14 working days following receipt of your goods. This includes your right to cancel your order under the Consumer Contracts Regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full.

If you wish to return a product to us for any reason you may do so within 30 days of the despatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you.

Please ensure that the return form is enclosed within the parcel, otherwise we may not be able to refund the items until we are able to identify the related order.

The cost of returning items is down to you and you are responsible for any returned goods until they reach us. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error.

Our returns address is:

Perrott’s

Unit 29 Weybourne Road Industrial Estate

Weybourne Road

Sheringham

Norfolk

NR26 8AF

 

 

Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. Perrott’s will not be liable for any lost returned parcels.

3.6 Refunds

All refunds will be made to the debit or credit card on which the original purchase was made within 14 days of the cancellation of the order or return of the goods. In the event that Perrott’s is unable to credit your original method of payment, you will be contacted to arrange an alternate method of refund.

4. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by e-mailing sales@perrotts-teas.co.uk.